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GoodLiferox |
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| Member since: | Nov 21, 2011 | ||
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GoodLiferox's FEED
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GoodLiferox commented on the review
"Good Life Fitness Club".
178 days ago  I feel your pain on this one for sure, however, as you said yourself, you did sign the paper. At GoodLife they always have a restart date when the payments would restart automatically after a hold. It isn't the company's fault that you didn't notice over the course of an entire year. I am suprised that they were kind enough to give you 3 months free as this is not something that they would normally do.
The thing that confuses me with this one though is that they would put your daughter on a hold. As far as I can tell from what you wrote, she was within her first year. The only holds they do within the first year are for medical reasons with a dr.s note provided. Even still, holds are only done for six months at a time. Even more so, non-medical holds are to a maximum of six months per calander year. So what you are describing is actually against their policy and was actually an advantage to you because you didn't have to pay for something that you should have been paying for over that period of time. So in that way it did kind of work out because you ended up paying for time after the fact.
That being said, what should have been done in this case,... the staff should have offered you the $99 buyout option for cancelling within the first year. The other option is to find someone else who is interested in joining. You can then do a membership transfer which means that person starts a new membership and you get out of your agreement without having to pay the buyout fee.
But if you were, as you say, paying for both yourself and your wife as well, then your daughter should have been added as a 3rd family member for a lower price and then would have access to all clubs (excluding the platinum clubs) and in which case would have been able to use any of the clubs in Toronto while at school.
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GoodLiferox commented on the review
"Be very careful with payments to Goodlife".
178 days ago If you have issues with your billing then it really shouldn't be that difficult to get it sorted out. You have your copy of your agreement and you have your bank statements showing the amount being taken. Bring both these items into your club, they will take photo copies, and if a refund is required, they will do a request that will take 4-6 weeks to be sent to you in the form of a check. If you can't get help from the associates in the club, which you should be able to, then you can always call their head office at 1-800-387-2524 and they will help you sort out your issues. They will more than likely require you to fax them your documentation, but they will get it sorted out.
Unlike some other fitness companies, GoodLife is not the kind of company that likes to take more money from their members than they are supposed to! That being said, mistakes can be made, people are only human! It is unfortunate that you were one of the few unlucky people to be on the mistakes are made side of it.
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GoodLiferox commented on the review
"Not the gym for me".
178 days ago Any time you sign up for anything you should ALWAYS read the fine print. That's just being a good consumer! GoodLife signs people up for one year membership commitments. If you want to cancel early, it states right on the back of your agreement that you can pay a $99 buy out fee. If you are past your first year you can cancel at any time with no fees, just 30 days notice. They do now offer term memberships but this is a much more expensive option. My best advise is know what you want and PAY ATTENTION when you are speaking to the representative. Ask questions and get answers, read the fine print, and know what you are getting yourself into so that you don't end up hating a company that didn't do anything to you that you didn't agree to in the first place!
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GoodLiferox commented on the review
"Needs to be renovated and cleaned up".
178 days ago Is this a recurring thing? I hope you mentioned it to the staff so that they could take steps to rectify the situation. Cleanliness is very important to GoodLife!
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GoodLiferox commented on the review
"BAD PHONE SERVICE".
178 days ago Did you call the clubs during their normal business hours? I'm sure that was most likely the case. They are supposed to answer within 3 rings even if they do have to put you on hold for a minute. Being busy is no excuse not to answer an incoming phone call. If you ever do need help and can't get ahold of the club, then try calling their head office. 1-800-387-2524. You might have to wait in a queue but you will get help Mon-Fri. You can also let them know which clubs are not answering their phones and action will be taken to ensure that stops happening.
I wonder how many people called them to ask about new memberships and got the same no-response... Someone is not doing their job! I have no tolerence for people who don't do their jobs properly! There are plenty of people out there without a job that would love to follow proceedures and provide quality customer service! I'm not surprised that you are so angry with them!
If you do switch, whatever you do, don't go to Premier, they will be FAR worse!
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GoodLiferox commented on the review
"New Member".
178 days ago Someone is not doing their job properly! It is unfortunate when you come into a situation where you are dealing with a person who is more interested in their pay check then the people... Next time you go into the club, ask at the front desk if someone can show you around. Be kind but also let them know how dissapointed you were that no one had taken the time to do so in the begining. You can also ask the front desk staff to sign you up for orientations. They should offer a cardio, stretching, and weight orientation. They are all free and should be available at all clubs. If the staff had done their job properly then they should have signed you up for orientations the day you got started.
What incentive would members have to stay if they are not getting anywhere close to their goals? Isn't that the whole point?
Good Luck!
If it doesn't get any better, I would suggest filing a complaint with their head office at 1-800-387-2524.
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GoodLiferox commented on the review
"Unprofessional company".
178 days ago It is regretable that you had this experience at this particular club. If you really feel this way about the staff then the best course of action would be to call the head office at 1-800-387-2524 and file a complaint. GoodLife does not tolerate poor customer service, however, if no one says anything then how can they make any changes?
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GoodLiferox commented on the review
"They'll collect their membership fees, cancer or no cancer...".
178 days ago It is very regretable that you had this experience. If the club had been doing their job then they should have explained to you that you do in fact have to go into the club to cancel a membership irregardless of the circumstances. If it was for a medical reason, such as this was, they should have also told you that you can provide a note from your doctor in order to put the membership on a $0 hold. As it is, the hold fee is only $5 bi-weekly, so if you were paying $20 then it sounds like that was your original price.
Absolutely putting a stop payment on your account wouldn't have done you any good. There was no documentation within the club with yours or your wife's signature requesting the cancellation. Any time anyone wishes to make any changes to their memberships they should ALWAY go into the club and get it in writting... otherwise, what proof do you have that it was actually done. It is your word against the word of the company, and in my experience, it is always the paperwork that wins out. Without that proof, then why would they refund or cancel an outstanding balance?
If there ever is a problem or an issue that you really cannot get into the club, then the staff should have directed you to the head office # which can also be found on their web site. All those calls are recorded and they are able to do things over the phone that the in-club staff are physically not able to do.
It really does make me mad that the manager wouldn't make the time for you and that these proceedures were not explained to you properly. GoodLife prides itself in being a great company with outstanding customer service. They've been one of the top 50 best managed companies in Canada for 8years in a row. If this is the experience you've had with that club, then I would say your best bet is to call the 1-800-387-2524 and let them know directly. The staff at that club should know better and should be following proceedure! They are there to help their members, not themselves!
All in all, I have been with GoodLife for many workout years and feel that they are a great company!
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178 days ago |
